CT Aircon: Repair, Service & Installation – Making Informed Choices
Looking for aircon servicing or installation? CT Aircon is here to help you with all your aircon needs! Skilled and specializing in repairs and regular servicing, the team at CT Aircon is certainly worth checking out should you need your aircon serviced, or if you’re looking for new aircon installations. But of course, it’s important that we help you gain a better understanding of their service and company overall so you can make an informed decision when choosing your aircon service provider, which is what we’ll be talking about in this article. Here, we’ll be focusing on their customer service, quality, as well as possible pain points one might encounter working with them.
CT Aircon: Great Prices & Installations (Check After-Sales Response)
Let’s delve right into their service. As briefly mentioned above, CT Aircon focuses on aircon servicing and repairs but they also offer installation packages for those looking to install new aircon units in their home. They’re a fairly responsive bunch, answering any queries with a good understanding of the business and customer needs. They’re also generally well-mannered, answering politely and courteously. Whether the same can be said regarding their after sales service is certainly up for debate as many previous customers have posted complaints online pertaining slow to no response once their job is done. So, despite their knowledge and training, be advised that this lack of response may become an issue should you look for them for regular servicing or repairs.
Aside from their regular servicing and repairs, they also offer installation packages online – particularly on their Facebook page. A scroll through shows that they offer occasional promotions and deals for their various installation packages based on different customers’ preferences and needs – certainly a plus point for them. For those looking to install new aircons without burning a hole in their wallets, their numerous discounts and promotions are definitely worth checking out. One positive Google review even stated that the price offered was “very favourable” when compared to retail outlets. Of course, we do advise contacting them for a more accurate pricing based on your specific needs so you can get the most out of your purchase.
CT Aircon: Quality & Punctuality Concerns? Read This Before You Book
Next, let’s talk about their work quality and workmanship. Though they pride themselves on clean, high quality work, this has not necessarily been the case for some internet users online. Among the reviews we have seen, people have mostly complained about punctuality with one user claiming that they had to be on standby for hours on end with no contact from the company on their estimated arrival time. Further, the user went on to claim that despite numerous questions regarding the issue, CT Aircon did not manage to provide said user with a well enough answer, replying with vague assurances that the service will be done within the same day but failing to meet the agreed upon appointment time.
Another reviewer claimed to face bad workmanship from them which made it seem like they left the job incomplete and unresolved for months with little to no response from them. But before jumping to any conclusions, we’d like to remind you that these are just some of the problems that customers face and that it might not be the same for their customers. We strongly advise contacting them and making a thorough sales enquiry should you choose to try them out for your next aircon servicing.
To ensure future customer satisfaction, CT Aircon Singapore implement rigorous quality control measures and conduct frequent training workshops. This will equip their team to consistently deliver high-quality service and handle after-sales inquiries effectively. Clear communication and collaboration across teams ensure that they deliver consistent, high-quality customer service. Such criticism without subsequent changes to their service quality only serves to deter customers from their service.
Conclusion
In conclusion, CT aircon Singapore certainly does offer a convenient service for those looking to spend cooler days in the heat. With their presence and well-mannered sales enquiry, customers can expect to have their needs met safely and securely be it for services and repairs or for installations. However, CT aircon should quickly address their after sales service and even revise their quality control measures so as to not shoo away customers from their service, especially in a competitive market in Singapore.
Going beyond addressing after sales enquiries, they should also take care to address online reviews well as we have also noticed that they have a tendency to claim that customers who have left reviews are not “on their purchase record”. Again, we stress that fellow readers looking to try out their service to conduct a thorough enquiry on their services to save you money and satisfaction in the long run.
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